Shipping & Returns
Bob Mackie Art is fine art that is made to order. The Bentley Global Arts Group produces and ships the art out of their Austin, Texas headquarters. The Bentley Global Arts Group is a new company with an old heritage. On January 1, 2011 the Bentley Publishing Group and The Global Arts Group partnered to form the Bentley Global Arts Group and take a huge step towards establishing a truly 21st century art publishing brand. We like to say we have a new vision with old values. This new company will allow Bentley Publishing's worldwide reach, with sales in more than 30 countries and printing in Asia, Europe and the USA, to combine with Global's innovative digital publishing systems and web technology infrastructure, to become the world's first digital poster publisher and a major force in utilizing new technology in marketing decorative wall dècor. The company headquarters are located in beautiful Austin, Texas. We maintain two facilities in Texas totalling over 30,000 sqft of production, warehouse and office. We also maintain a sales office in the San Francisco bay area as well as remote offices maintained by sales and product development staff in Los Angeles, Denver and New York.
The following terms for the shipping and returns of these products are based on The Bentley Global Arts Group's policies
Each piece of Bob Mackie Art is Made to Order. This means that they are printed, matted, and framed only when we receive an order. The entire process can take 2-3 weeks to ship, but it ensures that these unique pieces are produced with the finest quality and craftsmanship. All domestic USA orders within the continental United States will ship via FedEx Ground for $9.99 for the 14x17 prints and $19.99 for the 21x25 prints. For Alaska, Hawaii, Canada, and other international orders, please contact info@bobmackie for shipping options and estimates. Shipment notifications, tracking numbers, and invoices will be sent by email at the time of processing and shipping.
Unless agreed upon, returns are not accepted for any reason other than damage or incorrect shipment. If there are circumstances where an item must be returned, special authorization is required and authorization from Bob Mackie Design Group, Ltd. must be issued prior to shipment. Damaged goods will need to be photographed. Returned items in less than perfect condition will be subject to reduced credit. Returns may also be subject a 15% restocking charge. Unless agreed upon, all freight costs for returns will be at the sender's expense. Once authorization has been given, returns must be sent to Bentley Global Arts Group 11100 Metric Blvd, Suite 100 Austin, TX 78758